The 'How do I ...?' site is intended to help you find answers to the most commonly asked questions. Check out the questions and answers below.
How do I ...
accept my offer?
Once you have met the minimum requirements for admission, you will be issued a Letter of Offer. Your offer may be a full offer, for which no further conditions exist, or a conditional offer. Where you have been issued a full offer and there are no conditions for you to meet, accepting your offer is simple. You need to sign the acceptance form, which you will find at the bottom of your Letter of Offer and pay the tuition fee deposit listed on your Letter of Offer. Once we receive your signed acceptance form and receipt of payment has been confirmed, we will issue your CoE and your acceptance has been finalised. Important note: Please ensure that you pay your tuition fees directly to the University (or your Agent) and not via a third party (such as a friend, or someone telling you that you can use their credit card to make payment). Tuition fee payment scams, although rare, do exist and it is your responsibility to ensure that your fees are paid. The university will not accept responsibility for fees that have not been paid directly to us. If you were issued a conditional offer, you may be required to meet the conditions before you can accept your offer. All conditions will be clearly listed on your Letter of Offer.
Once you have met the conditions outlined on your Letter of Offer, you can proceed with signing the acceptance form and making payment outlined above. Once we receive your signed acceptance form and receipt of payment has been confirmed, we will issue your CoE and your acceptance has been finalised. A CoE will generally be issued within 24 hours of acceptance and confirmation of receipt of payment.
apply for a course at SCU
Click on the link for access to our online application platform for Agents, Accelerate, or our direct online application form for students. If you are a student applying directly (not through an Agent), please submit your application by clicking on the link to the ‘Direct student application form’. If you are an Agent, we strongly encourage you to submit all applications via the Accelerate platform.
Applications lodged via the Accelerate platform will be prioritised for Agents.
apply for a refund
Click on the link for access to our SCU International Application for Fee Refund form.
To apply for a refund, you should complete this form and email it to [email protected] Your application will generally be processed within 28 days of receiving your completed application form. Please note: The processing of your application commences from the time we receive a completed application form. We cannot commence the process until we have received this.
apply for a scholarship?
There is no need for you to apply for a scholarship.
All students are automatically assessed for a scholarship and will be granted one at the point of offer if scholarships are available.
You should note that the availability of scholarships and their terms and conditions may change from time-to-time and you should read the information provided in your letter of offer carefully to ensure you understand these.
Please see the Terms and Conditions of our current Course Duration Scholarship here.
apply for a student visa?
The following link provides information and advice about applying for a student visa.
The University is unable to assist you with this process and we recommend that you read the Department of Home Affairs website (links provided on the above page) for information and advice.
If you require assistance with a visa application, we suggest that your contact the Department of Home Affairs directly or secure the services of a Migration Agent or Migration Lawyer.
change my Agent
Click on the link for access to our Change of Agent form.
To request a change of Agent, you should complete this form and email it to [email protected] We will process your request and update your Agent details in our system.
contact the Admissions team?
Any enquiries about admissions-related matters can be sent to us directly at [email protected].
A member of the Admissions Team will respond to your enquiry within 24 hours.
defer my offer to a future intake?
If you have been issued an offer for a particular session and can no longer commence in that session for any reason, you may apply to defer your offer to a future intake.
All you need to do is to click on the following link to our “Application to defer your offer” form and include the reason you wish to defer your offer. Complete the form and submit it and a member of the Admissions team will get back to you shortly with details of your deferral. Please note: Deferrals can generally only be approved for a maximum of 2 sessions.
get my CoE?
Your COE will be issued after you accept your offer and pay your tuition fee deposit.
Generally speaking, a COE will be issued within 24 hours of acceptance and confirmation of receipt of payment. Important note: Please ensure that you pay your tuition fees directly to the University (or your Agent) and not via a third party (such as a friend, or someone telling you that you can use their credit card to make payment). Tuition fee payment scams, although rare, do exist and it is your responsibility to ensure that your fees are paid. The university will not accept responsibility for fees that have not been paid directly to us.
know the admissions cut-off dates for applications, offers and acceptance?
The Admissions Team publishes cut-off dates for both onshore and offshore students up to 3 sessions in advance.
Click on the following link to know what these dates are and ensure that you take the required action prior to the published deadlines.
know the GTE requirements for my country?
Simply click on the following link, type your country into the search bar in the top-right hand corner of the page, and hit enter.
You will see a range of drop-down menu items appear on the left. Click on the menu item named ‘minimum GTE requirements for pre-assessment and conditional offer’ and ‘specific GTE requirements’ and the GTE requirements for your country will be listed.
If you are an onshore student (currently in Australia when you apply), you should enter ‘onshore’ into the search bar for the onshore GTE requirements.
know what documents to provide with my application?
Simply click on the following link, type your country into the search bar in the top-right hand corner of the page, and hit enter.
You will see a range of drop-down menu items appear on the left. Click on the menu item named ‘Documentation required’ and the documents required to submit an application from your country will be listed.
You should know the difference between a full offer and a conditional offer. If you require a full offer (without conditions), you will be required to submit all of the listed documentation, including the GTE documents, at the time of application. If a full offer is issued, you meet all conditions and can proceed to acceptance as soon as you are ready.
If you do not have all of the documentation listed ready yet, you can be made a conditional offer if you provide us with the minimum documentation listed under the ‘required at application’ and ‘required for conditional offer’ sections.
know what to bring with me to Australia?
Moving to a new country can be daunting. It’s hard to know what to pack, particularly as you don’t have a lot of room and your luggage weight needs to be watched carefully.
The following link gives you information and advice on what to pack and bring when you come to Australia.
know which Statement of Purpose (SOP) template to use?
Simply click on the following link, type your country into the search bar in the top-right hand corner of the page and hit enter.
You will see a range of drop-down menu items appear on the left. Click on the menu item named ‘Statement of Purpose’ (SOP) and the template you need to use will be made clear to you. Some countries have different SOP templates according to the area you live in. Be sure the read the information carefully, then simply click on the link to open the SOP online form.
know when my Orientation session will be?
Once you accept your offer, you will receive information about your Orientation and be asked to register to attend. Orientation is compulsory for all commencing international students and it is very important that you attend. The following link will provide you with information about the Orientation program and how to prepare for it.
By clicking on your specific campus link at the top of the page, you will be able to access your Orientation program details. Please note that Orientation details are only published for the upcoming session only. Attending Orientation ensures that you are excited, prepared and organised to commence your study.
prepare for my GTE interview?
If you are required to do a GTE interview, it is essential that you prepare well. The GTE interview is the final stage in the GTE process and adequate research is the key to success. You only get one chance at a GTE interview, so being prepared will ensure that you do well.
The following link provides essential information about the GTE interview and how to prepare. There are two short videos that we strongly recommend you watch. One is general tips on how to prepare for the interview and the other is a mock interview conducted between and interviewer and a ‘good’ applicant and an ‘unprepared’ applicant. The video gives you an excellent idea about how to answer the questions in your interview. To help you prepare for the GTE interview, we suggest you are familiar with the following points:
The structure of your course, including the units you will study
Why you have chosen this course and how it will help you find a job when you return to your country
The employment conditions and expected salary in your home country
The cost of your course and your living expenses in Australia
Your campus and its location and why you have chosen that campus in particular – you should be able to explain what you know about your campus and its surroundings
The education system in your country compared to the education system in Australia
Australian life and culture
withdraw from my course?
You should consider very carefully before making a decision to withdraw from your course. This is because withdrawal may result in adverse consequences for your student visa.
The process for withdrawal depends on the stage at which you wish to withdraw. There are three stages at which you may withdraw from your course: 1: Withdrawal of your application (before acceptance).
If you decide that you do not wish to continue with your application prior to acceptance, you may request that the application be withdrawn. This can be done by emailing the Admissions team at [email protected] and advising us that you wish to withdraw your application. We will process this request without any consequence. As you would not have paid any fees at this stage, no refund is due and a refund request is not required. 2: Withdrawal after acceptance of your offer but before enrolment.
If you decide that you do not wish to continue with your application after you have accepted your offer and made payment, but before you are enrolled, you (or your Agent on your behalf) may request that the application be withdrawn by emailing the Admissions team at [email protected] It is important to note that you may be impacted by the refund policy at this stage and may not receive a full refund. You will also need to complete an application for refund form and send it with your request to withdraw so your refund can be processed. (Please see “How do I apply for a refund?” above.) Note: It is important to note that once your withdrawal has been processed, your CoE will be cancelled. This may have an impact on your student visa. 3: Withdrawal after enrolment.
Once you have been enrolled into your course, you are considered a current student and your withdrawal will be processed by the Student Services team. YOu should be advised that, once enrolled, only the student can request withdrawal and your Agent cannot request this on your behalf. You must withdraw yourself through My Enrolment. If you fail to withdraw, but do not attend classes, your CoE may be cancelled for abandonment of study.The following link will provide you with information about the withdrawal process.
Please be aware of the refund and visa implications of withdrawal. Note: It is important to note that once your withdrawal has been processed, your CoE will be cancelled. This may have an impact on your student visa.
How do I ...?
enrol in my units?
If you are a commencing student (i.e. enrolling in your first session at SCU), you are not required to enrol yourself. You will be enrolled by the University in your first session of study.
All continuing students (i.e. those re-enrolling after their first session) will be required to self-enrol via the MyEnrolment system.
know if I am enrolled?
Once you are admitted to the university, you are enrolled in your course.
Following on from your course admission, you need to be enrolled in your units of study for the session.
If you are a commencing student (i.e. enrolling in your first session at SCU), you will be enrolled by the University and are not required to take any action yourself.
The units you are enrolled into will be reflected on your study plan. Click on the following link to understand how you will know if you are enrolled.
EduCo conducts academic courses on behalf of Southern Cross University at Sydney, Melbourne and Perth.